IRMS 2013 conference session on the psychology of effective IM goes down a storm

Heather’s session on “The psychology of effective records and information management” was very well received at the Information and Records Management Society conference held in an almost sunny Brighton last week (May 19th – 21st).

The session focussed on the importance of engaging with all people impacted by any IRM improvement initiative, ensuring that their needs are identified,  their concerns (perceived or real) addressed throughout the process from planning to implementation and on-going review. Heather introduced the audience to a number of typical information personalities and change attitudes that she has identified through her work.  Attendees in the packed-out room were encouraged to share their experiences and there was general agreement that the “people” aspect of Information and Records Management is vital but often neglected.

The session attracted very positive feedback – here are a couple of comments:

“A mention too for Heather Jack’s session on the psychology of change, mainly because I was reliably informed by a number of delegates that it was the stand-out session of conference and one I feel sorry to have missed.”

Josef Elliott, Oyster IMS

“Psychology of RM with Heather Jack definitely a highlight of the conference. mind=blown #IRMS

Kay Young @kaysafus via Twitter