Heather’s session on “The psychology of effective records and information management” was very well received at the Information and Records Management Society conference held in an almost sunny Brighton last week (May 19th – 21st).
The session focussed on the importance of engaging with all people impacted by any IRM improvement initiative, ensuring that their needs are identified, their concerns (perceived or real) addressed throughout the process from planning to implementation and on-going review. Heather introduced the audience to a number of typical information personalities and change attitudes that she has identified through her work. Attendees in the packed-out room were encouraged to share their experiences and there was general agreement that the “people” aspect of Information and Records Management is vital but often neglected.
The session attracted very positive feedback – here are a couple of comments:
Josef Elliott, Oyster IMS