Photo of Heather Jack

Heather Jack – HJBS Ltd

As Director of HJBS Ltd, I deliver information and records management (IRM) specialist support to public and private organisations in Scotland and further afield. I work directly with clients and also as an associate with complementary partners and professional bodies.

With a Masters in Librarianship and Information Management from Sheffield University, I have been working in the information arena for over 25 years. I started in community arts and librarianship with Renfrew District Council before becoming Information Manager for an IT consultancy company specialising in CAD and document management.

I set up my consultancy in 2003, firmly believing that too often technology rather than organisational need was driving information management in the increasingly digital world. I help my clients to improve strategy, systems and working practice in all aspects of information and records management. Key to this is ensuring that any improvement initiative supports the organisation’s statutory obligations and strategic goals, follows best practice and is realistic to achieve. My independent status means that clients can trust that my advice is wholly focussed on the solutions that will best deliver their IRM needs. Effective communication, inclusion and support are fundamental strands to my service delivery.

I was inaugural chair of the Information and Records Management Society (IRMS) Scotland Group and UK Records Manager of the Year in 2008. I was also one of two consultants engaged by the Scottish Council on Archives (SCA) to develop generic records retention schedules for Scottish Local Authorities (SCARRS).

I consider myself very lucky to be able to make a living from something that I am passionate about and love. I am a firm believer in the power of collaboration, sharing experiences and expertise not just within the IRM community but with colleagues across all disciplines. I am dedicated to working with others to ensure that information is not just acknowledged as a key national asset but actually managed as such to support a successful Scotland now and in the future.